Terms of service

Welcome to Snoopy Snugs. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from our store. By visiting our website, placing an order, or using our services, you agree to these Terms.

Please read them carefully before making a purchase.

1. Online Store Terms

By using our website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

2. Products & Product Information

We make reasonable efforts to display our products, colors, designs, descriptions, features, and images as accurately as possible. However, colors and appearance may vary slightly depending on your device, lighting, manufacturing variations, or other factors.

Product availability is subject to change without notice. We reserve the right to discontinue products or limit quantities where permitted by law.

3. Pricing & Promotions

All prices displayed on our website are shown in the currency indicated at checkout.

Prices, discounts, promotional offers, and product availability may change from time to time. Promotions may be subject to additional terms, expiration dates, exclusions, or availability restrictions.

If we discover a material pricing or listing error, we may contact you before fulfilling the affected order and handle the situation in accordance with applicable law.

4. Orders & Payment

By submitting an order, you agree to provide accurate and complete billing, shipping, and contact information.

Submitting an order does not necessarily mean that the order has been accepted. We reserve the right, where permitted by law, to refuse or cancel orders due to suspected fraud, payment issues, inventory problems, obvious errors, or other legitimate business reasons.

If payment has already been collected for an order we cancel, the applicable amount will be refunded.

5. Shipping & Delivery

Estimated shipping and delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by carriers, weather, customs, holidays, high order volumes, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete delivery address. Please contact us promptly if you notice an error in your shipping information.

6. Returns & Refunds

Eligible purchases may be returned in accordance with our Return & Refund Policy.

Our current policy generally provides a 30-day return window from delivery, subject to the eligibility requirements and exclusions stated in that policy.

Nothing in these Terms limits any return, refund, cancellation, or other consumer rights that cannot legally be excluded in your jurisdiction.

7. Heated Product Safety

If your Snoopy Snugs product contains heating or electrical components, you agree to use the product only as directed by the instructions and safety information supplied with it.

Do not use damaged electrical components, cables, controllers, or connectors. Disconnect removable electrical components when required for cleaning and ensure the product is completely dry before reconnecting them.

Always follow the specific instructions included with your product.

8. Intellectual Property

Unless otherwise stated, the original website design, written content, branding, graphics, and other materials created for our store are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected website materials without authorization.

Any third-party names, characters, trademarks, artwork, or other intellectual property appearing in products or content remain the property of their respective owners. Products featuring third-party intellectual property should only be offered where you have the necessary authorization or licensing.

9. Third-Party Services

Our store may use third-party providers for services such as payment processing, shipping, analytics, or website functionality.

Your use of certain third-party services may also be governed by the applicable provider's terms and privacy practices.

10. Prohibited Uses

You may not use our website to commit fraud, distribute malicious software, interfere with website security, violate another person's intellectual-property rights, collect information unlawfully, or engage in conduct prohibited by applicable law.

11. Disclaimer & Limitation of Liability

To the fullest extent permitted by applicable law, our website and services are provided subject to the warranties and limitations stated in these Terms and any applicable product policies.

We do not exclude or limit liability where doing so would be prohibited by law. Nothing in these Terms is intended to waive mandatory consumer protections.

12. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that information may be processed as described in that policy.