Return & Refund Policy

At Snoopy Snugs, we want you to feel confident with your purchase. If something isn’t right with your order, we’re here to help.

30-Day Returns

We accept eligible return requests made within 30 days of delivery. To qualify for a return, your item must be in its original condition, unworn or unused beyond what is reasonably necessary to inspect it, and returned with its original packaging and accessories.

To begin a return, please contact our customer support team with your order number and reason for the return. Please do not send your order back without first contacting us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Include your order number and clear photos or videos showing the issue. Once reviewed and approved, we’ll provide an appropriate resolution, such as a replacement or refund, depending on the circumstances.

Refunds

Once an eligible returned item has been received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to your original payment method.

Please keep in mind that your bank or payment provider may require additional processing time before the refund appears in your account.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an error on our part.

Exchanges

If you would like a different design or item, contact our support team. If an exchange is available, we’ll provide instructions based on current inventory.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible after placing it. We’ll do our best to accommodate your request, but once an order has entered processing or shipped, we may be unable to cancel or modify it.

Questions?

If you have any questions about a return, refund, or your order, please contact our customer support team. Include your order number so we can assist you as quickly as possible.